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FieldLogs

Using the Incident Dashboard

Note

You must have appropriate Access Rights to use the Incident Dashboard.

The Incident Dashboard displays all Incidents raised in the system. It has two tabs as shown below.

  1. Actions - Displays the next available action on the raised Incidents.

    pick_up.png

  2. Incidents - Displays Incidents raised and their current State.

    Incident_.png
Actions

You can resolve an Incident from the Tasks tab.

In the example below, Task #BI-1 is picked up.

pick_up_bottom.png

The Resolution Flow for this Incident is Battery Voltage Check. When the Action is picked up, the username, date, and time of pickup are displayed.

Details_of_pickup.png

On every step of the Resolution Flow, the Actions tab displays the username, date, and time.

The actions configured on the Resolution Flow are available as User Actions. In the example below, there are four actions available to the user at every step.

options_o_pickup.png

1. Submit: The Incident moves to the next step in the Resolution Flow.

2. Release: The Incident is released from the current user. Another user can pick it up.

3. Reject: The current action is rejected. This moves the Incident to the previous step of the Resolution Flow.

4. Archive: The Incident is archived.

You can search for Incidents using the Incident number.

search_by_incident.png

You can refresh the page by clicking Refresh_icon.png

Page_refresh.png

When another user picks up the Incident, the Force release option is available.

This releases the Incident from the current user. Other users can then pick up the incident.

Actions.png
Incidents

In the tab Incidents, you can view the list of all the Incidents raised.

You can search Incidents based on eight criteria.

Incident-_Columns.png

  1. Incident Number.

  2. Priority.

  3. State.

  4. Created Date.

  5. Incident Definition.

  6. Definition Group.

  7. Created By.

  8. Context.

Below are a few examples based on specified criteria:

Incident Number: In the below example, all the Incidents with the text #TASK as a part of their Incident numbers are filtered.

task.png

Priority: In the below example, all the Incidents of Priority Reg_Info are filtered.

level_dropdown.png
Reg_info_-_selection.png

State: In the below example, all the Incidents with the State Raised are filtered.

State-_dropdown.png
State-_Raised.png

In the following example, the State can also be searched by selecting multiple State options.

Incident_state.png

Created Date: In the below example, by selecting the From and To date, the Incidents created between the selected dates are filtered.

Date_-_filter_.png
Date_Filter-_Results.png

Incident Definition: In the below example, all the Incidents with the Incident Definition IMS Task are filtered.

Incident_definition.png
incident_defintionN-_IMS_tASK.png

Definition Group: In the below example, all Incidents with Definition Group Tools Incident Group are filtered.

Definition_Group.png
tools_incident_group.png

Created By: In the below example, the user sm.root.preprod.1@ppt.com is filtered.

Created_By-_Dropdown.png
Created_by-_User_.png

Context: In the below example, N/A Context is filtered.

Context.png
Context-_N_A.png

You can sort the Incidents by clicking Sorting_option.png.

incident_filter.png

The following sorting options are available.

  1. Sort ascending: Sort the Incidents in ascending order.

  2. Sort descending: Sort the Incidents in descending order.

  3. Unsort: Sorted Incidents can be unsorted by using this option.

  4. Columns: You can select/unselect the required columns to be displayed on the dashboard.

    Incident_Columns.png
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