FieldLogs

You can resolve an Incident from the Actions tab.

In the example below, Task #LND-1 is picked up.

The Resolution Flow for this Incident is Battery Voltage Check. When the Action is picked up, the username, date, and time of pickup are displayed.

On every step of the Resolution Flow, the Actions tab displays the username, date, and time.

The actions configured on the Resolution Flow are available as User Actions. In the example below, there are four actions available to the user at every step.

1. Submit: The Incident moves to the next step in the Resolution Flow.

2. Release: The Incident is released from the current user. Another user can pick it up.

3. Reject: The current action is rejected. This moves the Incident to the previous step of the Resolution Flow.

4. Archive: The Incident is archived.

Sorting and filtering of Incidents

You can filter Incidents using the following criteria:

1. Incident Number

2. Incident Definition

3. Priority

4. Author

You can sort Incidents based on the following criteria:

1. Incident Number (alphabetical order A-Z or Z-A)

2. Created Date (Newest first or Oldest First)

3. Incident Definition Name (alphabetical order A-Z or Z-A)

4. Priority Name (Newest first or Oldest First)

You can refresh the page by clicking

When another user picks up the Incident, the Force release option is available.

This releases the Incident from the current user. Other users can then pick up the Incident.

In the tab Incidents, you can view the list of all the Incidents raised.

You can search Incidents based on nine criteria.

Below are a few examples based on specified criteria:

Incident Number: In the below example, all the Incidents with the text LNDas a part of their Incident numbers are filtered.

Priority: In the below example, all the Incidents of Priority L-1 are filtered.

State: In the below example, all the Incidents with the State Raisedare filtered.

In the following example, the State can also be searched by selecting multiple State options.

Created Date: In the below example, by selecting the From and To date, the Incidents created between the selected dates are filtered.

Incident Definition: In the below example, all the Incidents with the Incident Definition Battery Voltage Check are filtered.

Definition Group: In the below example, all Incidents with Definition Group L&D Test Group are filtered.

Created By: In the below example, the user sm.root.preprod.2@ppt.com is filtered.

Context: In the below example, N/A Context is filtered.

Task Name: Incidents can be filtered based on the Task from which the incident was raised. In the example below, all Incidents raised from the The Task Sample are filtered.

You can sort all the the 9 columns by using icon.

You can clear all the applied filters applied by using Clear All filters as shown below.

You can generate reports on the filtered Incidents using Report on filtered Incidents.

You can refresh the entire Incident Dashboard using icon.