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FieldLogs

Using Custom Fields in Incident Management

Custom Fields allows you to define additional user-defined properties to an Incident in Incident Management System.

Custom Fields can be used in:

  • Creating an Incident Definition

  • Raising an Incident

On clicking the regex_icon.png icon, you can specify a pattern for the values of the Custom Field.

regex-_test_-_Dialog_.png

In the example below, a Custom Field regex test is created.

IMS-_regex_sample.png

The Regular Expression for values t1, t2, t3, t4, t5 and t6 are defined.

  • t1: Four uppercase characters should be used.

  • t2: Any characters except a,b,c can be used.

  • t3: Two lowercase characters should be used.

  • t4: Plain text can be entered.

  • t5: More than five dots should be used.

  • t6: Date format should be followed.

In the example below, the Custom Field regex test is incorporated in an Incident.

New_Incident_def_-_sample.png

Note

If the Regular Expression does not match the input texts, warning.png is displayed.

IMS-_warning_regex_unmatched.png