Using Custom Fields in Incident Management
Custom Fields allows you to define additional user-defined properties to an Incident in Incident Management System.
Custom Fields can be used in:
Creating an Incident Definition
Raising an Incident
On clicking the icon, you can specify a pattern for the values of the Custom Field.
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In the example below, a Custom Field regex test is created.
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The Regular Expression for values t1, t2, t3, t4, t5 and t6 are defined.
t1: Four uppercase characters should be used.
t2: Any characters except a,b,c can be used.
t3: Two lowercase characters should be used.
t4: Plain text can be entered.
t5: More than five dots should be used.
t6: Date format should be followed.
In the example below, the Custom Field regex test is incorporated in an Incident.
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Note
If the Regular Expression does not match the input texts, is displayed.
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