Access Rights for Incident Management
You must have the appropriate access rights to perform the various Incident-related actions.
There are four different access rights linked to Incidents, as highlighted below. These access rights are linked to a Security Role.
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The table below lists the actions available to the four different access rights.
Actions | Read | Raise | Write | All | Should your Role be linked to the Resolution Flow? |
|---|---|---|---|---|---|
Create/Edit/Delete Incident Definitions | No | No | Yes | Yes | Not Applicable |
Raising an Incident | No | Yes | Yes | Yes | Not Applicable |
Viewing raised Incidents | Yes | Yes | Yes | Yes | Not Applicable |
Incident Dashboard Tasks Tab | Not Applicable | Not Applicable | Not Applicable | Not Applicable | Yes |
Incident Dashboard Incidents Tab | Yes | Yes | Yes | Yes | Not Applicable |